CAHPS® is the Consumer Assessment of Healthcare Providers and Systems survey. The Agency for Healthcare Research and Quality (ARHQ) created a standardized survey that makes it easier for health care consumers to compare quality in health care across the United States. The surveys include questions about member satisfaction with health plans, health care, doctors and specialists.
Quartz submits multiple plans for accreditation under the market names of Quartz Health Benefit Plans Corporation (QHBPC), Quartz Health Plan Corporation (QHPC) and Quartz Health Insurance Corporation (QHIC).
- Getting care easily
- Getting care quickly
|2.0 ||2.0 ||4.0 |
|Satisfaction with physicians
- Rating of primary care doctor
- Rating of specialists
- Rating of care
- Coordination of care
- Health promotion and education
|3.0 ||4.5 ||3.5 |
|Satisfaction with health plan services
- Handling claims
- Rating of health plan
|4.0 ||2.5 ||4.0 |
CAHPS®* Survey Results**
Measurement Year 2017 (Reported in September 2018)
*CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
**The source for data contained in this publication is Quality Compass® and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA.
***Quartz plans excel in many areas. Displayed rankings include above average performance measures from the report. These represent a portion of the results and do not reflect rankings for all Quartz plans in all areas.