Understanding your Explanation of Benefits (EOB)

An EOB is not a bill, but it contains helpful, important information about your plan benefits and Quartz's share of your medical expenses.

Your coverage through Quartz pays a substantial portion of your family's medical expenses. Here's how it works.

When you go to an in-network doctor, we will receive a bill from your doctor's office and pay our portion. The portion we pay depends on the health care plan you have in place. Once we've reviewed the bill and paid our portion, we'll send you an Explanation of Benefits.

An Explanation of Benefits (EOB) lists the total cost of health care services received, the amount Quartz paid and the remaining amount owed to the provider. An EOB is not a bill – it's just a notice of what Quartz paid according to your plan benefits. Your health care provider will send you a bill if they require additional payment from you.

Quartz mails an Explanation of Benefits to the member who received the health care service, even if the claim is for a child. In many cases, we are required by law to do this in order to protect member privacy.

Next steps –

  • See a sample Quartz EOB.
  • If you want EOBs sent to you securely and electronically, sign up through MyChart.
  • To learn more about your plan, you may also see your benefits on MyChart.
  • If you have questions about an EOB, contact Customer Service by sending a secured message through MyChart.