Urgent Care

Steps to Take When you Need Urgent Care 

1. Call your Primary Care Provider (PCP). Your PCP will tell you how to get the right care. Quartz requires all participating PCPs to have 24-hour call coverage.
2. Your PCP may tell you to go to a clinic you do not normally use. Your doctor or nurse may also tell you to use an emergency room.
3. You may also use your plan's Find a Doctor tool to find an urgent care clinic covered by your plan. You will need to have your ID card handy so you will know what network to select.

Note: If you go to urgent care, you may have to pay the copayment (if your plan has copays for urgent care). Services from a non-participating provider are covered up to the usual, customary and reasonable charge (UCR). You may be responsible for paying charges that are above the UCR and other out-of-pocket costs.

HMO members: If you are outside of Quartz's service area and need assistance finding a provider, call Customer Service.

POS, Choice, Choice Plus or PPO members: You can visit non-participating providers. Please check your plan in MyChart to make sure you understand your benefits. You may be responsible for paying charges that are above the UCR and other out-of-pocket costs.