Urgent Care

Steps to Take When you Need Urgent Care 

1. Call your Primary Care Provider* (PCP). Your PCP will tell you how to get the right care. Quartz requires all participating PCPs to have 24-hour call coverage.
2. Your PCP may tell you to go to a clinic you do not normally use. Your doctor or nurse may also tell you to use an emergency room.
3. You may also use your plan's Find a Doctor tool to find an urgent care clinic covered by your plan. You will need to have your ID card handy so you will know what network to select.

*Senior Choice and Medicare Select Plus members do not need to choose a PCP.

Note: If you go to urgent care, you may have to pay the copayment (if your plan has copays for urgent care). Services from a non-participating provider are covered up to the usual, customary and reasonable charge (UCR). You may be responsible for paying charges that are above the UCR and other out-of-pocket costs.

HMO members: If you are outside of Quartz's service area and need assistance finding a provider, call Customer Service.

POS, Choice, Choice Plus or PPO members: You can visit non-participating providers. Please check your plan in MyChart to make sure you understand your benefits. You may be responsible for paying charges that are above the UCR and other out-of-pocket costs.