We are dedicated to providing quality service to our members. Our goal is to continuously improve the care and service members receive, so we look to you for comments and suggestions.
You may have a concern at some point. As a member, you have the right to voice a complaint or appeal a decision made by Quartz and to receive a prompt and fair review. You may also have the right to have Quartz’s decision reviewed by an external independent review organization. To learn more about important information regarding your rights, visit QuartzBenefits.com/appeals.