Thanks to everyone who completed our Net Promoter Score (NPS) survey this past February. We’re pleased to report that our Employer NPS for the first half of 2022 is 47.
NPS is an important way Quartz measures the experiences and overall perceptions of our customer groups (member, employer, agent, and provider).
NPS asks “How likely are you to recommend Quartz to a friend or coworker?” This is a standard loyalty metric across industries and can range from -100 to 100. As a follow-up, Quartz asks “Could you please explain why you feel that way?” Answers help us determine the key drivers of our score.
Here’s what some employers had to say:
“The employees are very happy with Quartz. They don’t make things complicated to navigate through the system. They pay claims promptly and they don’t play the delay games that insurance companies have put us through in the past.”
“Easy to enroll and questions are answered within 1-2 business days.”
“Lots of options for plans and good care.”
“We have had no employee complaints about their insurance over many years of being insured with Quartz.”
We’ll reach out to you with our next NPS survey in August. We’d love to hear from even more employers about how we’re doing. Your responses help us deliver the best customer experience we can.
If you have any immediate feedback, touch base with your primary account executive. We value your input anytime and appreciate your continued partnership.