Couple jogging through a park in the fall

Quartz Updates – Fall 2021

Goodbye Coupon Books, Hello Invoices

Quartz Medicare Advantage (HMO) members no longer have to keep track of a coupon book to make their payments. With 2022 coverage, members who choose to make direct payments will receive a monthly invoice approximately 15 days before their premium due date. They can pay the invoice by check, money order, bank account, or credit card. Or, they can avoid getting an invoice altogether by signing up auto-pay or a Social Security check deduction.

Go to MyPlanTools for Individual Renewals

To increase efficiency and improve the agent experience, new in 2022, you’ll be able to view your clients’ Individual PPACA renewal via MyPlanTools once available. Quartz will no longer send an email with renewals attached. Renewal notices will be sent to the portal in mid-October.

Out-of-Area Dependent Coverage

Dependents covered under the OOA Dependent Coverage Rider should contact Quartz Customer Service to request authorization for covered OOAD services. Previously, these calls were directed to Medical Management. Customer Service can now process authorization requests, improving our response time to member inquiries.

Changing to Serve You Better

If you haven’t done so already, check out our newly updated website. When you visit, you’ll notice:

  • New page menus for quick access to the information you need most
  • Reorganized forms, resources, and more, making it easier to find what you’re looking for
  • Fresh colors, fonts, and photos that are more inviting and encourage you to stay awhile

In the top menu, you’ll find a link to our updated Find a Doctor tool. Its all-new search experiences include:

  • Shortcuts and quick links to the searches most in-demand by Quartz members

More filtering options to help members find providers just right for their needs

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