Quartz Updates – Fall 2021

Out-of-Area Dependent Coverage

Dependents covered under the OOA Dependent Coverage Rider should contact Quartz Customer Service to request authorization for covered OOAD services. Previously, these calls were directed to Medical Management. Customer Service can now process authorization requests, improving our response time to member inquiries.

Changing to Serve You Better

If you haven’t done so already, check out our newly updated website. When you visit QuartzBenefits.com, you’ll notice:

• New page menus for quick access to the information you need most
• Reorganized forms, resources, and more, making it easier to find what you’re looking for
• Fresh colors, fonts, and photos that are more inviting and encourage you to stay awhile

In the top menu, you’ll find a link to our updated Find a Doctor tool. Its all-new search experiences include:

• Shortcuts and quick links to the searches most in-demand by Quartz members
• More filtering options to help members find providers just right for their needs