Updated Provider Manual

Our Provider Manual was completely updated in June 2020 and has had minor updates since then. It’s your one-stop resource for coding policies, credentialing, our Member Rights and Responsibilities Statement, utilization management criteria, and more. Coding policies and procedures will continue to be updated and expanded throughout the year. Download the latest version.

Pharmacy Program Notice

The availability of up-to-date pharmacy program information on the website as well as the ability to request printed copies by contacting Customer Service is communicated periodically in our Provider Newsletter.

COVID-19

Be sure to check our coronavirus page for the most current information and frequently asked questions.